It recently came to light that a post I wrote on this subject a couple of years ago isn’t really much use for people wanting to know the likely costs of Salesforce now! A lot has changed in the SFDC ecosystem since January 2015… So what can you get for your beans these days? Here’s the updated 2018 licencing and indicative costs for Salesforce.
Sometimes our customers/potential customers have already had discussions with Salesforce [SFDC] directly, and other times we’re the first point of contact. Unsurprisingly, the answer to the question “How much does Salesforce cost?” is usually “Well, it depends on…”:
- What you want to do with Salesforce
- How many Salesforce licences you’ll need
- What kind of Salesforce licences you’ll need
- Who you want to work with on the implementation.
1. Salesforce for Customer Relationship Management (CRM)
Different companies have different understandings around what CRM means – we’re often called in to help facilitate cross-functional workshops to establish a clear understanding of the business benefits of a single view of data – whether it’s Accounts, Contacts, Sales and Financial information etc.
Remember the key benefit to businesses will be the management information which will be available.
INDICATIVE COST – Enterprise licences are £120+/user/month. Consultancy and Implementation is £7,500+
2. Salesforce for Customer Service
Out-of-the-box Salesforce has a big tick for allowing the automation/semi-automation of routine customer service activity such as raising cases / tracking activities, making customers happier using all the features in the #1 platform for service.
INDICATIVE COST – Licences are £60+/user/month. Consultancy and Implementation is £7,500+
3. Salesforce for API integration and workflows
oe:gen has been working with Salesforce for the past 6 years and are often asked to integrate with other systems or use workflows to create business applications on the Salesforce platform.
INDICATIVE COST – Licences are N/A. BA, Programming and Implementation is £10,000+
4. Salesforce for Customer or Partner Portals (Communities)
The phrase “The Social Enterprise” was coined by Salesforce a few years ago, and we’re now seeing the porous membrane effect — as more and more companies chose to transparently share more and more information with their customers and partners. oe:gen has delivered communities, including UX and skinning to match corporate brand guidelines.
INDICATIVE COST – Community Licences: pricing is now based on per user / log-ins – POA. Design and Implementation is £12,000+
5. Salesforce for Automated Marketing [Pardot]
Generate high-quality leads with Pardot’s tools to keep your pipeline fully stocked with a steady flow of high-quality leads.
INDICATIVE COST — Pardot B2B Licence: Licence is £800+/month. Design and Implementation is £3,500+
If you’d like to discuss Salesforce with oe:gen, just give us a ring or contact us now via the form!