Welcoming you back from the Summer holidays is our September Salesforce Admin Group event! As usual, we’ve got an afternoon of fantastic speakers and the opportunity to network with like-minded Salesforce Professionals.
This month, we’ll have our first-ever keynote from Dave Thompson of Salesforce — who was so brilliant when we saw him at the Call & Contact Centre Expo, he received a standing ovation!
We’ve also got the lovely Emma Keeling from InterContinental Hotels coming to share their Salesforce user story. Emma is going to present her journey on Salesforce and how IHG use the platform, complete with a demo of their Salesforce Org.
Our third talk of the day is going to be from Christy Au of Salesforce, who’s going to be giving us an introduction to Salesforce Maps from an admin perspective.
Check out the agenda below and sign up for your free spot here!
Oh, and as always, there will be a Doughnotts break and some hot food, drinks, and networking afterwards.
|2:00 PM||Welcome||We’re aiming to start at 14:00… grab your seat and get comfy for an amazing afternoon of speakers!|
|2:10 PM||Observations from 500 Contact Centre Visits over 28 Years! – Dave Thomson||Dave will reflect on his last 28 years, working with contact centres all around the world. How have the challenges and role of the contact centre changed, as technologies and customer expectations have changed? What separates the good from the great? Who are the Trailblazers? And what are contact centres doing, to meet the challenges of the next decade?|
|3:00 PM||Networking Break||Take time to network with other Salesforce Customers, Salesforce Partners and Salesforce themselves over a cuppa and one of our legendary Doughnotts!|
|3:30 PM||User Story – IHG||InterContinental Hotels owns several brands including Holiday Inn and Crown Plaza. Emma is a product manager and is going to present her journey on Salesforce and how IHG use the platform along with a demo of their Salesforce Org.|
|4:00 PM||An Introduction to Salesforce Maps – an admin perspective||Learn how Salesforce Maps enables customer productivity from field planning through field execution including territory design, schedule optimisation, and route efficiency. Discover how this helps companies maximise resources, drive productivity and revenue, and increase territory control and visibility, all while reducing expenses.|
|4:30 PM||Food||Our local catering supplier Mrs B’s will be cooking you a culinary delight; washed down with a selection of drinks before bringing the event to a close about 18:00.|