How to make fast improvements to your Salesforce site with Accelerators

Salesforce launched Accelerators back in 2015 to help their customers succeed faster. So if you’ve got a Salesforce product that needs some improvements but not a lot of time to spend, there’s probably an Accelerator out there to help you!

What’s an Accelerator? 

After working with 150,000 customers across the world, Salesforce found there were common challenges faced around several key themes: 

  • Getting started 
    Knowing where to begin is one of the biggest challenges when choosing a Salesforce product. 
  • Onboarding employees 
    Don’t know if you’ve noticed, but people can absolutely loathe change, and it’s tough to get everyone in your business excited about a new system. 
  • Product adoption and feature adoption 
    Old habits die hard. Even when you think you’ve onboarded well, your users might decide they don’t see how the experience is better for them personally.

These are just a few of the many challenges oe:gen’s customers have also personally faced in the past.  

As consultants, we often have the same conversation with several customers around onboarding — of course it’s different people in front of us with totally different businesses, but they almost always have the same pain points. Still, we listen and we build for them, and it can take weeks.  

That’s why we’ve been squirrelling away on something that’s going to be a total game-changer for businesses needing an Onboarding Tool for their Salesforce Community or Commerce site.  

What we’ve done for this first Accelerator is take our experience of common onboarding journeys and lay down the foundations. It’s like buying a plot of land and finding someone already did the groundwork for you, but left it flexible enough that you can still put your dream home on it. We just reduce the time needed to work on it. 

With oe:gen’s Onboarding Tool Accelerator, you’ll be able to get quick, customisable examples that have already been designed and pre-built by our team. Then, we’ll be able to tailor its design and slot that into your Community like it ain’t no thang.  

How will it benefit me? 

Imagine if you could: 

  • Improve data
  • Speed up UX
  • Make updates with clicks, not code
  • Save time and free up admins
  • Get over a month’s worth of complex work delivered in a single week
  • Make decisions and collaborate with the best people for the job
  • Discover and understand risks early 
  • Feel confident about your decisions and gain results that last 
  • Achieve stakeholder alignment quickly to make change happen 
  • Overcome organisational barriers. 

Well, rather than paying our team to spend weeks designing and building your business a brand-new onboarding solution, we’ve got one designed and developed that’s ready out-of -the-box for you — minus a few customisations. This means there’s less risk involved for you and your business and you get a better idea of what your project might result in, faster. 

For example…

Say Emma wants to get a business loan to open her own recording studio, and your business provides the kind of loan that she’s looking for.   

You want her to sign up to your Salesforce Community to help her with all the questions she might have about her loan application, but the onboarding experience isn’t great on your existing application form, or you just don’t have one yet.  

Badly designed onboarding forms lead to bad data, rubbish customer experiences, and even loss of customers in some cases. If people are getting blocked from using your Community from the get-go, you’re going to get more phone and email enquiries. It makes communication harder and more time-consuming and can unfortunately cost you more money in the long run.  

With our Onboarding Tool, we can show you an expertly-designed onboarding journey for Emma, for a Loan Broker, and for your team, faster. 

The outcomes of the Onboarding Tool: 

  • Users like Emma or her Loan Broker will be able to complete the form on any device, in a timely manner, with a great user experience built by UX design experts. 
  • Onboarding Managers will be able to access information about on-going onboarding submissions easily, and be able to take action on these onboarding submissions with a few clicks.
  • Onboarding Admins can manage the multiple onboarding journeys and forms from a single management tool within Salesforce. 
  • Senior Management can report on journey metrics and be able to receive proactive updates. 

How is this possible? 

Using our huge breadth of experience creating these onboarding forms time and time again, we’ve been building this customer-agnostic, customisable Onboarding Tool as an internal project for the past few months.

We’ve treated it exactly as we would have for a customer, from discovering and defining the requirements in workshops, to creating beautiful pixel-perfect designs that provide our developers with everything they need to build the tool.

The development has been completed in sprints with regular scrums and sprint ceremonies to help the team deliver the best possible solution, in time and under budget. 

When will this be available? 

It’s available right now! Contact us for a free demo below.

What’s next? 

Now the Onboarding Tool is out the door, we’re planning to continue building on the groundwork we’ve laid here to create a world-beating Accelerator for Service, encompassing a Community with the beautiful UX that oe:gen are renowned for, and a best-in-class Service Cloud implementation to back it up. Watch this space!

Master digital transformation with B2B Commerce built on Salesforce

Image from Salesforce.com

When most people think of Salesforce and Commerce, they probably picture their B2C Commerce Cloud solution, which was named a Leader in the Gartner Magic Quadrant for Digital Commerce back in 2018. But it might be a lesser known fact that since then, Salesforce has also created a B2B Commerce Cloud solution, which is perfect for businesses also need those great, modern and personalised online shopping experiences of B2C, but with larger, more complex business purchases. 

This is because businesses need more specific functionality that’s different from what consumers need when they’re shopping online.  For example, a wholesaler might need to bulk-buy to stock multiple shops for an entire season, or a factory might need to buy replacement parts for a very specific type of machine. But why shouldn’t they be able to browse and purchase as easily as consumers shop today? 

Now more than ever, it’s vital for businesses to embrace the shift to digital commerce. In fact, Frost & Sullivan predicted that the global B2B eCommerce sales are to reach over $6.6 trillion by 2020, surpassing business-to-consumer (B2C) valued at $3.2 trillion by 2020.  

Here are some of the features you can expect as a given from B2B Commerce Cloud: 

  • Authenticated sites including logins for each visitor 
  • Shopping carts that can accommodate hundreds or thousands of SKUs per order 
  • 2-click reorders to make large, frequent orders fast and easy 
  • Custom storefront themes for a unique look and feel for each account 
  • Custom product catalogs by account for exclusive items or a selected subset of products 
  • Negotiated/contract pricing by account and/or by customer segment 
  • Complex shipping functionality allowing for multiple delivery dates and locations 
  • Multiple payment types like credit card, purchase order, and ACH. 

And because it’s built natively on the world’s number one CRM system, you can have everything in one place, giving you a 360-degree view of your business — as well as an impressive digital experience for your customers that not only matches B2C commerce functionality, but expands on it for B2B-specific needs.  

With it, you can boost online revenue by making it simple for buyers to self-serve, engage more customers by staying connected across each touchpoint, and grow your business by adapting to changing markets and customer needs faster.  

Our Salesforce Developer team of self-confessed geeks are currently nerding out about all the cool things we can do with B2B Commerce Cloud. Building the stunning user interfaces we do and having all the experience of creating Lightning Communities with B2B Commerce functionality using Salesforce, we’re so excited to squeeze the most we possibly can out of this solution, too.  

Want to learn more about Salesforce B2B Commerce Cloud? Take a look at our Salesforce partner services page. Or, Salesforce themselves have a Commerce Cloud newsletter where you can sign up for all the news, trends and analysis happening in retail right now.  

*Please note that this blog post’s relevant feature image was sourced from Salesforce.com and isn’t an oe:gen project.

Salesforce partners with Enterprise Nation to offer grants to UK Small Businesses

We’ve always been proud to be partners of the creators of the world’s number one CRM system. Time and time again, Salesforce has consistently supported causes like environmental sustainability, gender equality, LGBTQ+ rights, and charities all over the world. But it’s during these especially challenging times that we’re becoming even more proud to work with them, especially when they do amazing things like give small businesses a helping hand through the COVID-19 outbreak.

As part of their commitment to small businesses and giving back to the community, Salesforce has partnered with Enterprise Nation to offer eligible small businesses the opportunity to receive a £5,000 grant to help them through this tough period. This is really going to help small businesses adapt their business to new ways of working and get back to doing what they love.

So how does it work? Well, the funding will be administered by Enterprise Nation through a selection process. So after you apply, if you’re shortlisted, you’ll be asked to send in a video to introduce them to your business, detailing things like how you’ve been affected by the pandemic, and how securing the grant will help you.

If you’re a small business of 2-50 employees and want to check if you’re eligible for this scheme, we want to point you in the right direction. So here’s the page you need to visit to check and apply.

Be aware that applications will open in six regional phases based on location. For example, if you’re in Northern Ireland, you can apply right now, and England, Wales, and Scotland will shortly follow. So keep an eye out or sign-up for notifications on when you can apply. When your region is open for entries, head to the page and login or sign-up for a free Enterprise Nation account to start your application.

See also: free access to out-of-the-box Salesforce tech for small businesses

Also, it’s worth mentioning that as part of their Salesforce Care initiative, Salesforce has said they want to make it easier for you to help and support your customers remotely, which is why they’re offering free Salesforce Essentials, an out-of-the-box customer relationship management (CRM) tool for small businesses, and Tableau, the tool to help organizations make data-driven decisions – all for absolutely nothing. Learn more about that right here!

WEBINAR: oe:gen and LIVES team up to provide mental health tips and resources during the pandemic | 13th May 2020, 4:30pm

Do our colleagues, friends, and family know we’re there to support them? Do we all feel comfortable talking about mental health? How can we help each other right now? And how can we look after ourselves?

During the current pandemic, sometimes a simple “how are you?” can become a heavy question to be presented with.⁣ Checking up on each other is so important right now, but it can definitely feel like an overwhelming conversation to have.

That’s why we’re spending next Wednesday chatting to Ian Tomlinson, a Mental Health First Aid Trainer from LIVES – the Lincolnshire charity that supports 700+ highly trained and dedicated volunteers who deliver vital care in those first critical moments.

Ian came to us a few months ago to deliver a mental health awareness half-day course to a handful of volunteers from the oe:gen team, and led such a positive, thoughtful, and engaging conversation about improving mental health in the workplace. We came away feeling like we’d gained more tools to work towards removing the stigma around mental health, promote more open conversations at work, and do our bit to create a society where everyone can thrive.

This Webinar will focus on having those conversations about mental health, spreading awareness, and providing tips and resources for looking after yourself and others during the pandemic – touching on balancing work and home life. 

With a live Q&A chatbox, you can ask Ian any questions you might have throughout the webinar, and he’ll try to answer as many as he can at the end. We’ll also end on providing a list of vital online resources from LIVES to help you during this time. 

You can sign up here. And it’s totally free to attend!

Joining the oe:gen team during a pandemic: my remote onboarding experience

Hi! I’m Mel. A few months ago, I accepted the role of Partner Alliances Manager here after moving from my job at Salesforce in London to oe:gen in Nottingham, and never in a million years could I have anticipated what was about to unfold. If you’d told me that we were about to embark on a worldwide pandemic and that I’d be starting my role, virtually, having met 5 members of the company, I’d have told you that you were mad.

Nonetheless, that’s exactly what happened. The day before BoJo officially put us all on “lockdown”, I picked up my laptop from an empty office (at an acceptable social distance from Pete & Katie) and prepared myself mentally for an extremely different onboarding to what I am used to – a virtual one.

My friends and family couldn’t get their heads around how this would be possible. I, however, accepted the challenge and prepared myself mentally for what it could be like. I’m fairly used to working with people over video calls having covered EMEA in my last role, so wasn’t worried about motivating myself. The biggest test would be doing shift work, trying to balance a new role and looking after my 14-month old, combined with not being able to meet my new team properly in order to build meaningful relationships.

If I’m honest, the first week was pretty exhausting. Having just finished maternity leave, using my brain for something other than singing nursery rhymes and nappy changes was challenging in itself! That coupled with trying to find a childcare routine with my husband that worked for both of us made a busy first week! But I’m delighted to say that 4 weeks in, I’ve accepted my new norm and I’m really enjoying my role at oe:gen.

It’s surprising how quickly humans can adapt to all kinds of situations thrust upon them, and what helps is that the oe:gen team have been so friendly and actually concerned that I would find it tough. The welcome they’ve given me has confirmed what a great company I’ve joined. They’re clearly a close-knit team who have great banter across various “Teams” groups and a get together for virtual drinks on a Friday afternoon.

I actually feel very privileged. In such turbulent times, I’m safe at home with my family and technology allowing me to start a fabulous new job remotely with an even more fabulous team. A big thanks to oe:gen for making me feel welcome – I can’t wait to meet you all in person 😊 

#stayhomesavelives

“Business as (un)usual”

So, like many other businesses out there, we’re now all working from home while under the Government lockdown. The transitions from a logistical and technical perspective went relatively smoothly. At oe:gen, we’d made the decision to run our complete operation cloud-based a couple of years ago. Being a Salesforce partner influenced part of the decision, but also not having to employ people to maintain an internal infrastructure was the bigger driving force. A couple of weeks prior to any Government restrictions being announced, we “stress-tested” the company and had everyone work from home for a day. This was in part informed by our Disaster Recovery process, to ensure normal business could be continued if we couldn’t use our offices. Three weeks later, we’re all working from home. But what about the most important bit of this – the human part? As a business we’ve always been open to flexible working and allow our team to choose when they’re in the office and when they work from home. There are times when you need those few days working from home to get some tasks done without any interruptions. In a normal world, this all works fine. But in the current climate, there are added issues to deal with. There’s the fact you’re working from home every day. You could be on your own and not getting contact with other people as you would in an office. You could be sharing your home office with your partner. There could be children to look after too. And that’s on top of dealing with the Covid-19 lockdown situation. Everyone at oe:gen has had some sort of challenge to overcome during the first 2-weeks of remote working and the impact of Covid-19 becoming more real. But in spite of all of this, we’ve maintained a great team spirit and kept delivering projects. I’ve seen and heard a lot of people say “business as usual”, but things are far from usual. We’re adapting to new world order and finding our way through it – this is what human beings are great at, adapting to change in challenging circumstances. I must say I’ve been amazed by the response of our team to the current situation. Not that I ever doubted their ability, but how they’ve come together even more as a team to support each other and help the business through these tough times. I feel very humbled to be leading a team of people like the ones at oe:gen – I never imagined in my life I would be surrounded by such a talented, dedicated, caring, honest and nice bunch of people as we have here. Not all success can be measured by money, I feel massively successful already because of the culture and team ethic we have all created here at oe:gen. Stay safe and look after each other. Pete oe:gen’s Managing Director

Tips to help ease anxiety

Bombarded with news bulletins and social media round the clock, it’s no surprise that misinformation, myths and mass hysteria are prevalent among us whilst we hunker down in our homes during the current Coronavirus pandemic.  

So, how can we help the anxiety – whether you’re isolating alone or with others? If you’re working from home, how can you and your team ease your worries?

1. Create a Worry Window  

Although it’s said that ‘information is power’, too much information or incorrect information can make your anxiety worse and lead to catastrophising. 

Accessing the right information is important, so seek out more reliable sources and try not to ‘Doctor Google’ everything. If you are having symptoms – head to NHS.co.uk or call 111.  

Also, bear in mind that symptoms of anxiety can be similar to those of Covid-19 including shortness of breath and tightness in the chest, this happens when our cortisol levels are raised.  

Limit your exposure to any information, set aside an hour or half an hour to listen to or read the news and peruse social media at the beginning and end of each day – this will also help with dealing with uncertainty as we’re constantly learning more and moving forward. Remember, this will end.  

2. Distract yourself  

Do this guilt-free!  

Boxsets, Netflix, film marathons and gaming consoles mean that we have an almost unlimited source of distraction – use this time to enjoy these things, when are you ever going to be in such a unique situation as this again? 


via GIPHY

Spring clean, clear out those cupboards, rearrange your furniture – turn a distraction into something that you find yourself totally absorbed in. 

Isolation doesn’t mean loneliness

3. Talk

If you are worried about your health, your work or just need to have a bit of a rant about how frustrated you are, do it.  Call or FaceTime family, friends or colleagues. Have meetings over video link so that you feel more connected. 

4. Routine, routine, routine  

This is even more important now that we find ourselves confined to our homes, especially if you already suffer from anxiety.  

  • Get up at a reasonable time, get dressed and ready for the day – there are only so many times you can dodge a video meeting due to you still being in your underpants or dressing gown! 
  • Plan out your day, break for exercise, get some fresh air or to read a book. 
  • *Cue inevitable groan* – don’t drink too much, especially if you suffer from anxiety as it won’t help. Although, if you are a parent, perhaps allow yourself an extra glass or two…


via GIPHY

  • GO TO BED – there is a temptation to stay up later than usual, try and follow your normal bedtime routine so you feel refreshed in the morning. 

5. Sadness is inevitable

This is an unprecedented time, it is tough, it is unique, but it won’t last forever.  Reach out – offer to do something for someone else, a friend, neighbour or colleague – helping someone else is a great way to alleviate your anxiety and help yourself. 

We are all in this together! 

What we’re doing at oe:gen 

  • Teams chats – we have our ‘kitchen table’ lunchtime video chats for anyone to join, a Friday drinks virtual catch up, and video meetings to stay connected. 
  • Encourage flexibility at such an uncertain time – allowing people to set their own hours in order to help with looking after children whilst working and getting enough ‘downtime’. 
  • Tips – we’re all talking every day and finding ways to help each other out. 

**My Top Tip – Put the radio on a low/med volume in the background whilst working to feel more connected to the outside world** 

Here are some useful links:  

NHS.co.uk  

Mind.org.uk 

Sane.org.uk 

Calm.com 

Marketing feels really weird right now. Here are some tips.

I’m sure, like me, you’ve seen some odd marketing messaging going around. My ever-growing inbox is reminiscent of that time we all freaked out over GDPR. And I get it, I really do – it’s tricky to navigate our marketing efforts currently, and we’re all going through a bit of a wobble, myself included.

But what’s particularly odd about the few bad attempts I’ve seen is the tone. I mean, listen, Modibodi, I love you, I support you, and I get that your products are particularly helpful during this crisis, but I really don’t want to see your ‘#nopanicperiod’ hashtag right now. C’mon.

Luckily, marketers are usually fairly adaptable by nature (you’ve gotta be in this gig!) and we’ve got a great community pulling together to share ideas and talk about our concerns. Here’s what we’ve learnt this week…

1. Don’t stop your communications

So, first up, it’s clear that communication has never been more important. And only 8% of consumers think brands should stop advertising due to the coronavirus outbreak. So it’s not a case of stopping your advertising altogether until this passes. What’s key is the way we’re communicating. People just want to be helped, right now, just as they always have. And I think what we’re currently experiencing is really highlighting that.

2. Be human

With the above in mind, your communications should be reassuring, transparent, positive, and empathetic. Now is not the time for hard-selling, but instead being helpful, guiding others, and building and strengthening relationships. Check-in with your community, ask them how they’re doing.

It’s also a time for some positive and light-hearted relief from the outside world, so try not to bang on about the devastating stuff we’re all going through right now, the news is covering enough of that for us.

3. Yes, everyone is online right now, but…

That doesn’t mean you’ve got to totally spam your socials. For one, you’re putting unnecessary pressure on yourself in this hard time, and you’re probably overwhelming your audience too. Once or twice a day is probably enough.

What should you post? Well, you could share knowledge and tips that will help ease your audience’s worries – which can be any number of things like homeschooling the kids, family wellbeing, mental wellbeing, and job security. It’s also a good time to post something fun, light and carefree for a bit of relief from it all.

4. Bear in mind how you want your business to be viewed in the future

Another great point that was made by a fellow marketer was that after all this, people will be looking for new opportunities away from jobs where they’ve now realised the employers haven’t treated them well. This is going to highlight what people want and need from their jobs. And the same goes for brands they’d like to associate with and buy from. Susan Hallam recently posted a lovely quote from Fred Rogers, which I thought was perfect:

When I was a boy and I would see scary things in the news, my mother would say to me, “Look for the helpers. You will always find people who are helping.”

Why wouldn’t you want to be remembered as one of the helpers?

5. Be as personal as you can

Without face-to-face meetings, personalising your messages to people is pretty damn tricky. I know that despite all our Salesforce work being done remotely, the oe:gen team love getting to know our customers onsite whenever they get a chance to, so this is something we’re truly missing right now.

But videos and webinars will help with this, and I’m already seeing lots of helpful video-based stuff being posted around, which is really lovely.

6. Plan, plan, plan

From listening to other marketers on one of those helpful webinars I spoke of above (thanks, Business Marketing Club!), there seems to be a lot of emphasis on planning for the future. It’s going to be a crowded marketplace when this is all over as events and things get pushed back, which is also something to be mindful of. 

To sum up…

It seems planning and listening to the wider community, the markets, and internally has never been more important. Things are going to be changing constantly, so we need to be flexible, adjust our tone, and make sure we’re supporting our teams and our community.

I think we just need to remember that we’re all in this together, we’re all human beings pacing around our living rooms carrying a mixed bag of weighty feelings (and quarantine snacks), and we all need a little help right now. So let’s help each other.

Tips for remote working (without losing your mind)

So, it’s happened. We’ve now all started to work from home at once.

We’re lucky that we were prepared and all the Salesforce work we do for our customers has, and can still be done collaboratively at home thanks to things like Teams, Natterbox, and Salesforce. These have helped us adapt to this change and transform our operations pretty smoothly. In fact, we’ve just had our first successful project go-live since this madness began!

Still, we’re all facing new challenges right now. As our MD, Pete, said to us: “not only do we build online Communities, but we are a community” here at oe:gen. And as a community of Community-creators (try saying that three times fast), it’s now more important than ever that we also keep our unique company culture alive through these mediums.

That’s why, as well as working through these platforms, we’re also playing! Because, as we all know, all work and no play makes Jack a dull Salesforce Consultant… right?

via GIPHY

While we had an accessible office, we always had ‘Beer Fridge Fridays’, where we’d have beers (or soft drinks!) together in the afternoon. To carry on this sacred tradition, we’ve set up a regular call at 4:30pm every Friday to video chat with a beer from our own respective fridges.

We also used to love lunching together on our custom-made breakfast table which is covered with inspirational pictures we each individually chose. Now, we have a video call set up every day from 12-1pm called ‘Lunch Table Chat’. Attendance is totally optional and the team can dip in and out as needed, but sometimes it’s nice to be able to have a video chat over lunch together, like we used to.

So what can you do to make sure your team is working from home in a way that’s healthy for both their mental and physical health during this time? Here are some things the oe:gen team has learned as a remote-workers:

“I know it’s hard not to be anxious during this time, but it’s also a great opportunity to get around to doing things you might have been pushing back before this crisis. Is there a project you’ve been meaning to get around to? Now might be the best time to get it done without distractions. Oh, and make sure you’re still getting dressed as usual! Feels odd for me to be wearing lippy just to stay at home, but it puts me in the right mindset to start my day.”

Emily Malone, Marketing Manager

“Take regular breaks away from your computer – rest your eyes…”

David Coe, Customer Success Director

“Create a space to work that you use only for work. Commute to it. I found that if I used my sofa or dining table, I’d start to associate those things with work over the long term and you enjoy the things you’d normally do there less – like relaxing and eating. You need a space just for work to keep a work life balance. Trust me, I’m a pro at working from home!”

Mark Rickaby, Customer Success Director

“Don’t get sucked in. It’s easy to just sit on your laptop from the time you wake up until well into the evening. The lack of set start and finish times and commitments such as commuting times means it’s easy for your workday to spread into one never-ending event. It’s easy to forget that in an office you are moving around, having chats, getting drinks and so on which are critical to breaking up your day. Lots of this falls by the wayside at home unless you are conscious of it and do something about it.”

Leon Lane, Lead Salesforce Consultant

” Have a routine and stick to it. Your working day shouldn’t change too much. Get up early, do this stuff you’d usually do. Get dressed! Have a proper work area. And, have a proper start and end to your working day. op tip – if you like coffee, get a good coffee machine. Makes a massive difference.”

Pete Fells, MD

“We’re still permitted to go out once a day for exercise and I can’t recommend that enough either, even for a quick 5-minute walk around the block can help break the day up especially as it’s sunny outside now and not as cold!”

Alex Reed, Salesforce Consultant

“Eat at the usual time (don’t work until 3pm and realise it’s time for lunch) Get away from the screen, have a brew, go for a walk, get outside. Allow time to clear your head.”

Chris Turner, Project Manager

” I think it’s nice to do something that you wouldn’t normally have time to do in the morning because of the commute. Spend a bit of extra time preparing a really nice breakfast, or go for a walk, or do some yoga. Or even a little painting or something creative. And use the Pomodoro Technique to keep focused!”

Jay Hallsworth, Business Solutions Architect

“Limit your exposure to the news/social media to 30 min in the am/30 min in the pm (as there are constant updates) – so you don’t worry yourself too much!”

Bunny Butters, oe:gen Academy trainee

“Make sure that you have a good chair/several different places to sit of varying comfort.  Also, it is self-evident but lower quality chairs will wear out more quickly. Try to get out of the house before you start work if you can.  If you can’t then still try to work some exercise into your routine, whatever works best. For example, stretching, some dumb-bells etc. Make the most of contact with colleagues and customers, using web-cams as much as possible, and even just arrange 1-1 catch ups.  If you’re sharing the house/flat, establish ground-rules and inform of calls in advance. “

James Wills, Senior Salesforce Developer

“It’s a very stressful time for a lot of us and I think it’s easy to get bogged down with the negative and pressure you put yourself under. You can only do what you can do and we are all in it together, so if your struggling, angry or upset, tell someone! There’s always a friend with the powers to GIF your troubles away in the short term! Yesterday was a disaster trying to spin too many plates and compromises have to be made. Having a routine and purpose is paramount, but also having flexibility in it needs to be considered. Laugh when you can laugh and make this a game, not a prison sentence… today I made a Harry Potter slug breakfast, just because I can (photo to follow). And get outside now and then sunshine and nature are natural stress relievers, even if you just hang your head out the window for 15 min with a brew…  it’s time well spent!”

Yvette Kempson, Business Solutions Architect and mum

“My top tip for working from home is : to create boundaries between work and home life. With no commute to worry about, it can be easy to fall into the trap of working longer hours or to stretch tasks out due to distractions. So its really important to build boundaries. Try to switch off in the evening, avoiding looking at work emails or messages if possible. “

Hamid Yaqub, QA Tester

Keep an eye out on our socials for more tips as the weeks go on. We’re also still posting some silly-as-ever stuff over on Instagram for a bit of fun during this weird time. Why don’t you join us in the weirdness?

Stay safe, keep talking, and remember, please reach out if you need it! We’re all in this together.

Now go wash your hands.

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Updates on safety and wellbeing at oe:gen

As the coronavirus (COVID-19) continues to affect people around the world, our responsibility to our team during this important time is paramount.

oe:gen have always been a people-first company and are prepared to take any action to ensure the safety and wellbeing of our team and customers. Each one of us has a role to play in preparing ourselves and our families to help prevent any further outbreaks. If we each do our part, we can help lessen the risk for everyone.

Right now, we’re following our partner’s example. Salesforce has been one of the first global companies to take action during the outbreak — having a heightened awareness of their responsibility to their employees, customers, and partners and postponing all of their World Tour events until further notice.

We also found out last week that this year’s Sales Innovation Expo is being postponed – which is a decision that we fully support. The team at SIE20 have told us the expo is now scheduled to take place on the 10th and 11th of November, instead.

With this developing situation, we’re making sure our whole team can all comfortably work from home if they want to and have been communicating NHS advice on how to lessen our chances of catching and spreading the virus. And while we’ve always offered flexible remote working here at oe:gen, on Monday, we made sure everyone worked from home, just to see how we’d get on if the office isn’t accessible in the coming weeks.

Other precautionary measures we’re currently taking are asking our team members to stay home if they’re experiencing symptoms of illness of any kind and encouraging frequent hand-washing and the use of our office hand sanitisers and cleaning sprays.

These preparations are important on an individual level, of course, but they can also have an impact on our society as a whole. Our elderly and ill neighbours, NHS workers, and those who are less able to prepare themselves may be counting on us right now.

We’ll provide further updates via our social media accounts as things change. In the meantime, we encourage everyone to continue doing what they can to ensure the safety and wellbeing of those around them.