Online communities are popping up on every digital street corner. From Facebook groups to Salesforce Communities, more businesses are bringing all their people together in one place to connect and engage with each other. Why? Because they know that in 2019, real relationships and human-to-human interaction are key to business success. By creating these online spaces, businesses are not only gaining better customer retention and loyalty, but they’re also getting mega insights into who their buyers are and their biggest challenges.
Rallying donors, engaging with your community and hitting your fundraising targets isn’t easy when you’ve got hardly any time, resources or IT budget. And even if you were to install new technologies to help you overcome your everyday challenges, the chances are they won’t be tailored enough to suit your specific organisation’s needs. The struggle is most certainly real for nonprofits doing demanding, important work with limited resources. Could Salesforce be the answer?
Jewellery company Salesforce Community, Sales Cloud and Pardot. Our client is a wholesale fine jewellery company that specialises in the Bridal market, including wedding bands and engagement rings. They mainly service retailers based in the UK, but have recently opened an office in Belgium so they can service the European market.
Thinking of turning your old customer portal into to a Community? These days, Communities are the only available option from Salesforce. If you already own an old-school portal from way-back-when, Salesforce will kindly allow you to keep it alive. But before you get too excited by that, you might want to see what a new Community can do instead.
Being in the age of the empowered customer, we’re all increasingly expecting more convenient ways to solve our customer service issues. It’s a no-brainer — by making sure customer service is accessible to suit these expectations, businesses are more likely to build brand-loyalty and receive repeat purchases. That’s why there have been so many new and improved customer service tools popping up all over the place.
Here are 10 of the best tools for providing and measuring great customer experience.
Last year, I was having a bit of trouble with my internet provider. But no matter how many times I called, emailed, or searched their website for answers, I felt like I was pointlessly jumping through an endless obstacle course of stupid fiery hoops.
Salesforce Community Cloud is an online platform where companies can connect customers, partners, and employees with each other, and the data or records they need to get their work done. As such, they’re a great, secure way to gain deeper insight, collaborate, and form better relationships with the people who are most important to your business’ growth. We love ’em, and here’s why you should too.
Let’s be real here — out-of-the-box, Salesforce isn’t particularly pretty to look at. Its products are solely based on functionality, meaning aesthetics tend to take a back seat. But does it really have to be this way?
We’ve talked before about how customer Communities can give your customers more control and free up your service teams, but they can also unlock a much deeper insight into your who your customers are, what they need, and how they want to be helped. And that, my friends, will really benefit your PR team. Here’s how.
The basic definition of a community is just a bunch of people who share a common interest, mission or goal. Online Salesforce Communities are a way for you to conveniently connect and collaborate with the people most important to your business — your customers, partners and employees.