How an online customer Community can help your PR team

We’ve talked before about how customer Communities can give your customers more control and free up your service teams, but they can also unlock a much deeper insight into your who your customers are, what they need, and how they want to be helped. And that, my friends, will really benefit your PR team. Here’s how.

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oe:gen are now a Salesforce Silver Consulting Partner!

We’ve got some great news to share with you! All of our team’s hard work has paid off, and today we finally hit the Silver partner tier of Salesforce! We already knew we were dead good at what we do, but this means we’re now universally recognised as being dead good. Pretty cool, right?

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7 telltale signs it’s time to invest in Salesforce.

How do you know if a CRM system like Salesforce is really a worthwhile investment for your business? There are lots of common sales, marketing and customer service problems which Salesforce can help you quickly put right. Here’s how to tell if it’s time to invest in Salesforce.

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Here are 10 telltale signs your online community needs a revamp

Online communities are popping up on every digital street corner. From Facebook groups to Salesforce Communities, more businesses are bringing all their people together in one place to connect and engage with each other. Why? Because they know that in 2018, real relationships and human-to-human interaction are key to business success. By creating these online spaces, businesses are not only gaining better customer retention and loyalty, but they’re also getting mega insights into who their buyers are and their biggest challenges.

Read moreHere are 10 telltale signs your online community needs a revamp

How Artificial Intelligence is making customer service teams more productive

This year, more businesses are taking advantage of artificial intelligence (AI) in order to step up their customer relationship management (CRM) and provide round-the-clock customer service. But how exactly is AI making customer service teams more productive?

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10 great tools for monitoring customer satisfaction

Being in the age of the empowered customer, we’re all increasingly expecting more convenient ways to solve our customer service issues. It’s a no-brainer — by making sure customer service is accessible to suit these expectations, businesses are more likely to build brand-loyalty and receive repeat purchases. That’s why there have been so many new and improved customer service tools popping up all over the place.
Here are 10 of the best tools for providing and measuring a great customer experience.

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Salesforce customer portals vs. Communities

Thinking of turning your old customer portal into to a Community? These days, Communities are the only available option from Salesforce. If you already own an old-school portal from way-back-when, Salesforce will kindly allow you to keep it alive. But before you get too excited by that, you might want to see what a new Community can do instead.

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