How an online customer Community can help your PR team

We’ve talked before about how customer Communities can give your customers more control and free up your service teams, but they can also unlock a much deeper insight into your who your customers are, what they need, and how they want to be helped. And that, my friends, will really benefit your PR team. Here’s how.

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oe:gen are now a Salesforce Silver Consulting Partner!

We’ve got some great news to share with you! All of our team’s hard work has paid off, and today we finally hit the Silver partner tier of Salesforce! We already knew we were dead good at what we do, but this means we’re now universally recognised as being dead good. Pretty cool, right?

Read moreoe:gen are now a Salesforce Silver Consulting Partner!

7 telltale signs it’s time to invest in Salesforce.

How do you know if a CRM system like Salesforce is really a worthwhile investment for your business? There are lots of common sales, marketing and customer service problems which Salesforce can help you quickly put right. Here’s how to tell if it’s time to invest in Salesforce.

Read more7 telltale signs it’s time to invest in Salesforce.

How Artificial Intelligence is making customer service teams more productive

This year, more businesses are taking advantage of artificial intelligence (AI) in order to step up their customer relationship management (CRM) and provide round-the-clock customer service. But how exactly is AI making customer service teams more productive?

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Quick Guide: Salesforce FAQs

There’s a fair few frequently asked questions (FAQs) we get around Salesforce, which made us think we should probably put all the answers into one easily-digestible blog post for you. So, we got our Salesforce dude, Mark, on the case. Luckily, he took almost no bribing. Might have to make him a tea now though…

Read moreQuick Guide: Salesforce FAQs

Empower your team with Salesforce Community Cloud

Today, the world is more connected than ever before; everyone with access to a smartphone or computer can effortlessly find whatever they want, whenever they want it.

People are now looking to social media for news, advice, reviews and human connections. They’re using mobile devices to do this wherever they like. They’re even downloading apps to make all of this easier to do. And yes, your employees are among these people.

Read moreEmpower your team with Salesforce Community Cloud