Let’s be real here — out-of-the-box, Salesforce isn’t particularly pretty to look at. Its products are solely based on functionality, meaning aesthetics tend to take a back seat. But does it really have to be this way?
We’ve talked before about how customer Communities can give your customers more control and free up your service teams, but they can also unlock a much deeper insight into your who your customers are, what they need, and how they want to be helped. And that, my friends, will really benefit your PR team. Here’s how.
The basic definition of a community is just a bunch of people who share a common interest, mission or goal. Online Salesforce Communities are a way for you to conveniently connect and collaborate with the people most important to your business — your customers, partners and employees.
We’ve got some great news to share with you! All of our team’s hard work has paid off, and today we finally hit the Silver partner tier of Salesforce! We already knew we were dead good at what we do, but this means we’re now universally recognised as being dead good. Pretty cool, right?
How do you know if a CRM system like Salesforce is really a worthwhile investment for your business? There are lots of common sales, marketing and customer service problems which Salesforce can help you quickly put right. Here’s how to tell if it’s time to invest in Salesforce.
This year, more businesses are taking advantage of artificial intelligence (AI) in order to step up their customer relationship management (CRM) and provide round-the-clock customer service. But how exactly is AI making customer service teams more productive?
The classic sentiment from “Field of Dreams” – starring Kevin Costner…
There’s a fair few frequently asked questions (FAQs) we get around Salesforce, which made us think we should probably put all the answers into one easily-digestible blog post for you. So, we got our Salesforce dude, Mark, on the case. Luckily, he took almost no bribing. Might have to make him a tea now though…
Today, the world is more connected than ever before; everyone with access to a smartphone or computer can effortlessly find whatever they want, whenever they want it.
People are now looking to social media for news, advice, reviews and human connections. They’re using mobile devices to do this wherever they like. They’re even downloading apps to make all of this easier to do. And yes, your employees are among these people.
That’s right, it’s been a long time coming – but after 6 years of flying well under the radar, we’ve made a few steps in the right direction to become official Salesforce partners.