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Managed Services

Why choose a Salesforce managed service?

As a Salesforce partner agency, we offer Salesforce support management or, as some people know it as — ‘service-level agreement (SLA)’. This means you’ll receive expert, ongoing support for your Salesforce org from a team of people who are dedicated to your vision. Here’s the path we’ll walk together when you choose one.

How does it work?

We know it’s really tricky to find good Salesforce people to hire for your ongoing support needs.

Perhaps you don’t need a full-time person for the job, but you’re too busy to support the system yourself.

Or maybe you have an in-house team that feels a bit out of their comfort zone and needs a helping hand with some of the more complex bits.

Our 25-strong team of Salesforce experts can help your team upskill with training, and support your Salesforce with configuration, consultation, design, workflows, Apex, Triggers, Lightning Components and more.

We work alongside Salesforce Support to help you get the most out of your system. Here’s how our Salesforce Managed Services work.

Consultation day

First, we'll come to you for an on-site consultation so we can find out what success with Salesforce looks like for you. During this time, we'll talk through how you might already be using Salesforce and understand your goals.

Mapping out your vision

After we've delved into your vision, we'll mould a road map around your goals to set priorities and create a backlog of tasks.

Agreeing your support slots

Next, we'll agree a daily, weekly, or bi-weekly support slot that's best for your schedule on-site or remotely.

Providing support

This is the exciting part! We'll begin supporting you as per the road map, and be on-hand to answer any questions or queries you might have for us.

Your quarterly review

After each quarter, you'll have a detailed review with your dedicated account director and consultant. Here's where we'll refine your goals and objectives for the next quarter.

Rinse and repeat

This process will then loop until the end of your contract!

Fancy a chat?

Contact oe:gen via the really quick form below, or just call now on 0115 890 3333.

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